Letters about your secure Medicare account

What is it?

These letters confirm actions you took (or you asked us to do for you) regarding your secure Medicare account. We send letters when you:

  • Create your new account (or ask us to create your account)
  • Ask us to reset your password
  • Ask us to close your account
  • Ask us to reactivate your closed account

If you created your Medicare account while shopping for a Medicare Advantage Plan or Medicare drug plan, you can log into your account at any time.

When should I get it?

About 2 weeks after you ask us to make a change for you, or after you create your Medicare account.

Who sends it?


What should I do if I get these materials?

Read the materials carefully as soon as you get them. They confirm recent actions made to your Medicare account. They may include a password for you to log in to access your personal account.

If you didn't take the action (or you didn't ask us to take the action) listed in the letter, call us at 1-800-MEDICARE (1-800-633-4227) right away. TTY users can call 1-877-486-2048.

Download a sample

New accounts

Password resets

Closing account

Reopen a closed account

Unofficial name

Medicare account letters