If you have a problem at the nursing home, talk to the staff involved. If the problem isn't resolved, ask to talk with one of these:
- The supervisor
- The social worker
- The director of nursing
- The administrator
- Your doctor
The Medicare and/or Medicaid -certified nursing home must have a grievance procedure for complaints. If your problem isn't resolved, follow the facility's grievance procedure. You may also want to bring the problem to the resident or family council.
A Medicare and / or Medicaid-certified nursing home must post the name, address, and phone number of state groups, like these:
- State Survey Agency
- State Licensure Office
- State Ombudsman Program
- Protection and Advocacy Network
- Medicaid Fraud Control Unit
If you feel you need outside help to resolve your problem, call one of these for your area: