"Notice of Accessible Communications"
To help ensure people with disabilities have an equal opportunity to participate in our services, activities, programs, and other benefits, we provide communications in accessible formats. The Centers for Medicare & Medicaid Services (CMS) provides auxiliary aids and services to help us better communicate with people with disabilities. Auxiliary aids include materials in Braille, audio/data CD or other accessible formats.
- For general Medicare inquiries and Medicare publications, call us at 1-800-MEDICARE (1-800-633-4227). TTY: 1-877-486-2048.
- For all other CMS publications and documents in accessible formats, you can contact our Customer Accessibility Resource Staff:
- Call 1-844-ALT-FORM (1-844-258-3676). TTY: 1-844-716-3676.
- Send a fax to 1-844-530-3676.
- Send an email to firstname.lastname@example.org.
- Send a letter to:
Centers for Medicare & Medicaid Services
Offices of Hearings and Inquiries (OHI)
7500 Security Boulevard, Mail Stop S1-13-25
Baltimore, MD 21244-1850
Attn: Customer Accessibility Resource Staff
- You can also contact the Customer Accessibility Resources Staff:
- To inquire about a request for accessible formats.
- To submit concerns and issues about accessible communications, including the quality and timeliness of your request.
Your request for a CMS publication or document should include:
- Your name, phone number, and the mailing address where we should send the publications or documents.
- The publication title and CMS Product No., if known.
- The format you need, like Braille, large print, or data/audio CD.
Medicare.gov accessibility & compliance with Section 508
Medicare.gov is committed to making its electronic and information technologies accessible to people with disabilities. If you can't access any content or use any features on this website due to a disability, visit CMS.gov.
CMS doesn’t exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, disability, sex, or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by CMS directly or through a contractor or any other entity with which CMS arranges to carry out its programs and activities.
How to file a complaint
If you believe you’ve been subjected to discrimination in a CMS program or activity, there are 3 ways to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
- By phone: Call 1-800-368-1019. TDD user can call 1-800-537-7697.
- In writing: Send information about your complaint to:
Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201