Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) survey

Patient survey results: Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) Survey

The results shown here are from a national survey that asks patients about their recent experiences with an outpatient surgery or procedure that did not require an overnight hospital stay.

The survey includes questions about patients’ experiences with their preparation for the surgery or procedure, check-in processes, cleanliness of the facility, and communications with the facility staff.

Use the results shown here to compare outpatient surgery centers based on 4 quality topics important to patients:

  • Facilities and staff
  • Communication about your procedure
  • Patients’ rating of the facility
  • Patients recommending the facility

The OAS CAHPS (Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems) Survey asks patients about their care at Medicare-certified facilities that provide outpatient surgeries and procedures across the country. These are official results provided by the Centers for Medicare & Medicaid Services, and only include facilities that voluntarily participate in the survey.

Results are reported separately for two different types of facilities that perform outpatient surgeries and procedures:

  • Hospital outpatient departments (HOPDs) - specialized departments of hospitals
  • Ambulatory surgery centers (ASCs) - freestanding medical facilities that are not part of a hospital

Data reporting period is included in the tables.