Survey of patients' experiences (HCAHPS)
- The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, also known as the CAHPS® Hospital Survey or Hospital CAHPS®, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. A partnership of public and private organizations led by the Federal government, specifically the Centers for Medicare & Medicaid Services (CMS)- Opens in a new window and the Agency for Healthcare Research and Quality (AHRQ)- Opens in a new window, created HCAHPS (pronounced "H-caps") to publicly report the patient’s perspective of hospital care. The HCAHPS results posted on Hospital Compare allow consumers to make fair and objective comparisons between hospitals and with state and national averages on important measures of patients' perspectives of care.
- The survey asks a random sample of recently discharged adult patients to give feedback about topics like how well nurses and doctors communicated, how responsive hospital staff were to patient needs, and the cleanliness and quietness of the hospital environment. Patients are the best sources of information on these topics.
- The table below lists the topics and questions included in the survey. Patients are able to respond by answering “never,” “sometimes,” “usually,” or “always” to most of the survey questions. Hospitals that are rated well have higher percentages of patients who chose the most positive response option, like “always,” to the survey questions.