Quality of patient care star ratings
Home Health Compare uses a star rating between 1 and 5 to show people how a home health agency compares to other home health agencies on measurements of their performance. The star ratings are based on 9 measures of quality that give a general overview of performance.
Across the country, most agencies fall “in the middle” with 3 or 3½ stars being the average rating across the 9 measures. A star rating higher than 3½ means that an agency performed better than average compared to other agencies. A star rating lower than 3 means that an agency’s performance was below average compared to other home health agencies.
These star ratings are different from the consumer ratings that you see on websites for products like books, restaurants, or hotels that reflect averages of consumers’ opinions. Since the star rating ranks all agencies from lowest to highest, some agencies will be ranked below others even though they're providing good quality care.
For information on the quality measures, see the quality measures tab.