Letters about your online Medicare account

What is it?

These letters confirm actions you took (or you asked us to do for you) regarding your online Medicare account. We send letters when you:

  • Create your new account (or ask us to create your account)
  • Ask us to reset your password
  • Ask us to close your account
  • Ask us to reactivate your closed account


If you created a new account while using Medicare Plan Finder, your new Medicare account is also called a MyMedicare.gov account. You'll access your new Medicare account at MyMedicare.gov.

When should I get it?

About 2 weeks after you ask us to make a change for you, or after you create your online Medicare account.

Who sends it?


What should I do if I get these materials?

Read the materials carefully as soon as you get them. They confirm recent actions made to your online Medicare account. They may include a password for you to log in to access your personal account.

If you didn't take the action (or you didn't ask us to take the action) listed in the letter, call us at 1-800-MEDICARE (1-800-633-4227) right away. TTY users can call 1-877-486-2048.

Download a sample

New accounts

Password resets

Closing account

Reactivate a closed account

Unofficial name

Online Medicare account letters