Complaints about your health or drug plan could include:
To file a complaint about your Medicare prescription drug plan:
- You must file it within 60 days from the date of the event that led to the complaint.
- You can file it with the plan over the phone or in writing.
- You must be notified of the decision generally no later than 30 days after the plan gets the complaint.
- If it relates to a plan’s refusal to make a fast coverage determination or redetermination and you haven’t purchased or gotten the drug, the plan must give you a decision no later than 24 hours after it gets the complaint.