Complaints about durable medical equipment (DME)

To file a complaint about DME, you can:

  • Contact your supplier.
    • Within 5 calendar days, your supplier must let you know they got your complaint and are investigating it.
    • Within 14 calendar days, your supplier must send you the result of your complaint and their response in writing.
  • Call us at 1-800-MEDICARE (1-800-633-4227).

Need help filing a complaint?

Contact your State Health Insurance Assistance Program (SHIP) for free, personalized help.