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Your right to access your personal health information

By law, you or your legal representative generally have the right to view and/or get copies of your personal health information from these groups:

  • Health care providers who treat you
  • Health plans that pay for your care, including Medicare

In most cases, you also have the right to have a provider or plan send copies of your information to a third party that you choose, like these:

  • Other providers who treat you
  • A family member
  • A researcher
  • A mobile application (or “app”) you use to manage your personal health information

This information includes:

  • Claims and billing records
  • Information related to your enrollment in health plans, including Medicare
  • Medical and case management records (except psychotherapy notes)
  • Any other records that contain information that doctors or health plans use to make decisions about you

You may have to fill out a health information “request” form and pay a reasonable, cost-based fee for copies. Your providers or plans are supposed to tell you about the fee when you make the request. If they don’t, ask. The fee can only be for the labor to make the copies, copying supplies, and postage (if needed). In most cases, you won't be charged for viewing, searching, downloading, or sending your information through an electronic portal.

Generally, you can get your information on paper or electronically. If your providers or plans store your information electronically, they generally must give you electronic copies, if that’s what you want.

You have the right to get your information in a timely manner, but it may take up to 30 days to fill the request. 

Learn more about your right to access your personal health information.