Sep 25, 2019

Get Medicare information in an accessible format

Member for

1 year 3 months

Just as there are many types of people with Medicare, there are many ways for you to get information about our program. Did you know you have the right to get Medicare information in an accessible format, like Braille, large print, data/audio files, relay services and TTY communications?

While our print publications and Medicare.gov website are always available, we can also send you upon request Medicare information for free in accessible formats. Don’t worry—if you ask us for information in an accessible format and it takes a while to fulfill your request, you’ll get extra time to take action.

If you want Medicare information in an accessible format, you can:

  • Call 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048.
  • Email us at altformatrequest@cms.hhs.gov.
  • Send us a fax at 1-844-530-3676.
  • Mail a letter to:
    Centers for Medicare & Medicaid Services
    Offices of Hearings and Inquiries (OHI)
    7500 Security Boulevard, Mail Stop S1-13-25
    Baltimore, MD 21244-1850
    Attn: Customer Accessibility Resource Staff
     

For the best response, when you contact us, please give:

  • Your name
  • Phone number
  • Type of information you need (if you know it)
  • The mailing address where you want us to send the materials.

We may contact you for additional information.

If you’re enrolled in a Medicare Advantage Plan (Part C) or Medicare Prescription Drug Plan (Part D), contact your plan to ask them to send you their Medicare information in an accessible format. If you’re enrolled in Medicaid, contact your State or local Medicaid office.

For more information about Medicare in accessible formats or for more help, visit Medicare.gov/about-us/accessibility-nondiscriminationnotice, or call 1-800-MEDICARE. TTY users can call 1-877-486-2048.