Patient survey star ratings
The HHCAHPS (Home Health Consumer Assessment of Healthcare Providers and Systems) star ratings were developed to make it easier to use the information on Home Health Compare and to spotlight excellence in healthcare quality.
HHCAHPS star ratings
The HHCAHPS star ratings were created using data from 4 HHCAHPS measures publicly reported on Home Health Compare. Star ratings for composite measures (listed below) combine multiple questions from the HHCAHPS Survey. For example, the care of patients star rating combines data from 4 questions from the HHCAHPS Survey. The star rating for the global measure represents an individual question on the HHCAHPS survey.
- Care of patients (questions 9, 16, 19, 24)
- Communication between providers and patients (questions 2, 15, 17, 18, 22, 23)
- Specific care issues (questions 3, 4 5, 10, 12, 13, 14)
- Global measure Overall rating of care (question 20)
HHCAHPS summary star rating
In addition to star ratings for the 4 HHCAHPS measures, the HHCAHPS summary star rating is also provided. The HHCAHPS summary star rating takes the average of the star ratings of the 4 topic-specific HHCAHPS measures, and combines information about different aspects of patient experience of care to make it easier for you to compare home health agencies. The HHCAHPS summary star rating is calculated from the following components:
The 3 star ratings from each of the 3 HHCAHPS composite measures.
A single star rating for the HHCAHPS global measure.
Where the information comes from
To get HHCAHPS star ratings, home health agencies must have at least 40 completed HHCAHPS surveys over a given 4-quarter period. Home health agencies with fewer than 40 completed HHCAHPS surveys don't get star ratings; however their HHCAHPS measure scores are publicly reported on Home Health Compare. We assign 1,2,3,4, or 5 whole stars for each HHCAHPS measure by applying statistical methods that use relative distribution and clustering. HHCAHPS scores are then adjusted for the effects of patient mix, survey mode, and quarterly weighting through a series of steps.
For all information about the HHCAHPS Survey, the source of the Patient Survey results data, and about the Patient Survey results star ratings, go to: https://homehealthcahps.org - Opens in a new windowExit Disclaimer - Opens in a new window.