Patient survey star ratings
HHCAHPS (Home Health Consumer Assessment of Healthcare Providers & Systems) star ratings help you quickly and easily assess the patient experience of care information provided on Home Health Compare. You can use these ratings to more easily compare home health agencies using a 5-star scale, with more stars indicating better quality care.
To calculate the star ratings, HHCAHPS Survey information from one home health agency is compared to that from others. More stars indicate better quality care than fewer stars
To learn more about the HHCAHPS Survey, please visit https://homehealthcahps.org.
Why is this important?
Home health agencies differ in the quality of care and services they provide to patients. HHCAHPS star ratings provide a snapshot of the 4 measures of patient experience of care on Home Health Compare. In addition, the HHCAHPS summary star rating combines all 4 HHCAHPS star ratings into a single, comprehensive metric.
Use the star rating together with other information. If a home health agency doesn’t have an HHCAHPS summary star rating, it means that the home health agency did not have enough surveys to have star ratings calculated in a meaningful way. It doesn’t mean that there is something wrong with the home health agency.
In addition to the patient survey results, the HHCAHPS star ratings summarize patient experience, which is one aspect of home health agency quality.
Important things to remember
Here are some things to think about as you compare home health agencies.
- The patient experience star ratings are based on the information on quality of care that is reported on Home Health Compare. Not all home health agencies will be represented on the web site.
- Home Health Compare displays home health agency performance on certain important measures of quality care. Specifically the web site displays the quality of patient care data and patient survey results (which reflect the patient experience of care).
- Positive results on patient experience of care measures are one aspect of the quality of home health care. Other information may be important to you, like how often an agency initiated patient care in a timely manner, that isn't included in HHCAHPS star ratings.
The HHCAHPS star ratings compare home health agencies to each other. A 1-star rating doesn't mean that you'll get poor care from a home health agency. It means that home health agencies that got 2 or more stars performed better on this particular measure of patient experience of care. For this reason, we suggest that you use the star rating along with other quality information when making decisions about choosing a home health agency. Learn more.