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Getting your prescription drugs in a disaster or emergency

If you have a Medicare Prescription Drug Plan (Part D) and your state has issued a warning of a potential emergency or disaster:

  • In general, you won't be required to go to your usual network pharmacy to replace your prescription drugs if you had to leave your home without your drugs, or your drugs have been damaged or lost because of the emergency or disaster. Contact your Medicare drug plan to find another network pharmacy nearby.
  • If you can't reasonably get to a network pharmacy, your plan can help you get drugs during an emergency or disaster at an out-of-network pharmacy. You may pay more for drugs you get at an out-of-network pharmacy.

Using in-network pharmacies

  • You'll be able to move most prescriptions from one network pharmacy to another, and back to your regular pharmacy when the emergency or disaster ends. If you need help finding the closest network pharmacy, call your Medicare drug plan.
  • You'll need to tell the new pharmacy the name of your regular pharmacy and which drugs you need refilled.

Using out-of-network pharmacies

  • Contact your Medicare drug plan for information about their out-of-network rules.
  • When you buy your drugs at an out-of-network pharmacy, you'll probably have to pay full cost for the drugs at the time you fill your prescriptions.
  • To get a plan payment, submit a paper claim to your Medicare drug plan. Ask your plan where you should send your claim.
  • If you paid full cost for the drugs, save your receipts so you can ask your Medicare drug plan if it'll refund you for the out-of-network cost-sharing amount.

Additional (extended-day) supplies

If you think you won't be able to return home for a long time, you may want to get an extended-day supply (a 60- to 90-day supply) of your prescription drugs. Ask your Medicare drug plan whether it offers extended-day supplies and which pharmacies you can use to get them.

For more information on getting prescription drugs during an emergency or disaster, contact your Medicare drug plan.

How can I find contact information for my Medicare drug plan?

Generally, you can find your plan's contact information on your plan membership card. Or, you can get your plan's contact information from a Personalized Search (under General Search), or search by plan name. You can also call 1-800-MEDICARE.

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