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Help & Support

Contact Medicare

Find information on how to contact Medicare and what our Customer Service Representatives can help you with. Also, find out when you should call Social Security instead of 1-800-MEDICARE.

Frequently Asked Questions (FAQs)

Get answers to your frequently asked questions.

Useful Phone Numbers and Websites

This Helpful Contacts tool will provide you with contact information for specific organizations or help you get answers to your Medicare related questions.

Glossary

This section of the Website provides glossary definition of terms in the Medicare program.

Order a New Card

Find information about how to order a replacement Medicare Card.

Change Your Address

Get information about how to change your address.

Caregiver Resources

This section of the Website provides caregivers with additional support resources and information.

Downloadable Databases

To download the data that is used in the search and compare tools on our Website to your computer, click here . This option is primarily used by health policy researchers and the media. You should not download the databases if you are simply trying to find out what is available in your area. You can do this by using the Search Tools as they are on the website.

File a Complaint or Grievance

This section provides beneficiaries with assistance on understanding and activating the processes regarding how to file an inquiry, complaint, grievance, or appeal across different areas of Medicare. Click here for more information.

Ombudsman

this section will help you understand how the Medicare Ombudsman is working to ensure people with Medicare get the information and help they need to understand their Medicare options, and to apply their rights and protections. Click here for more information.

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