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Medicare Helpful Contacts


SHIP -- State Health Insurance Assistance Program
Can answer my questions about:
Personalized health insurance counseling

StateAgency NameContact Information
Alabama State Health Insurance Assistance Program (SHIP) Toll Free: (800) 243-5463 (1-800-AGELINE)
Local: (334) 242-5743
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Alaska Medicare Information Office Toll Free: (800) 478-6065
Local: (907) 269-3680
TTY: (907) 269-3691
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Arizona Arizona State Health Insurance Assistance Program Toll Free: (800) 432-4040 (Spanish available upon request)
Local: (602) 542-4446 (711 for TTY)
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Arkansas Senior Health Insurance Information Program (SHIIP) Toll Free: (800) 224-6330
Local: (501) 371-2782
Spanish: (501) 371-2782
Toll Free TTY: (501) 683-4468
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California California Health Insurance Counseling & Advocacy Program (HICAP) Toll Free: (800) 434-0222
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Colorado Senior Health Insurance Assistance Program (SHIP) Toll Free: (888) 696-7213
Local: (720) 321-8850
Spanish: (866) 665-9668
TTY: (303) 894-7880
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Connecticut CHOICES Toll Free: (800) 994-9422 (toll free for in-state, (860) 424-5274 for out of state callers)
Toll Free TTY: (800) 842-4524
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Delaware ELDERinfo Toll Free: (800) 336-9500
Local: (302) 674-7364
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Florida Serving Health Insurance Needs of Elders (SHINE) Toll Free: (800) 963-5337
TTY: (850) 955-8771
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Georgia GeorgiaCares Toll Free: (866) 552-4464
Local: (866) 552-4464
TTY: (404) 657-1929
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Guam Guam Medicare Assistance Program (GUAM MAP) Local: (671) 735-7421 (or (671) 735-7390)
TTY: (671) 735-7415
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Hawaii Sage PLUS Program Toll Free: (888) 875-9229
Local: (808) 586-7299
Toll Free TTY: (866) 810-4379
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Idaho Senior Health Insurance Benefits Advisors (SHIBA) Toll Free: (800) 247-4422
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Illinois Senior Health Insurance Program (SHIP) Local: (217) 524-6911
TTY: (888) 206-1327
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Indiana State Health Insurance Assistance Program (SHIP) Toll Free: (800) 452-4800
Local: (765) 608-2318
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Iowa Senior Health Insurance Information Program (SHIIP) Toll Free: (800) 351-4664
Toll Free TTY: (800) 735-2942
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Kansas Senior Health Insurance Counseling for Kansas (SHICK) Toll Free: (800) 860-5260
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Kentucky State Health Insurance Assistance Program (SHIP) Toll Free: (877) 293-7447
Local: (502) 564-6930
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Louisiana Senior Health Insurance Information Program (SHIIP) Toll Free: (800) 259-5300
Local: (225) 342-5301
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Maine Maine State Health Insurance Assistance Program (SHIP) Toll Free: (877) 353-3771
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Maryland Maryland Department of Aging -Senior Health Insurance Assistance Program (SHIP) Toll Free: (800) 243-3425 (For TTY, call 711)
Local: (410) 767-1100
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Massachusetts Serving Health Information Needs of Elders (SHINE) Toll Free: (800) 243-4636 ((800) AGE-INFO)
Local: (617) 727-7750
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Michigan MMAP, Inc. Toll Free: (800) 803-7174
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Minnesota Minnesota State Health Insurance Assistance Program/Senior LinkAge Line Toll Free: (800) 333-2433
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Missouri CLAIM Toll Free: (800) 390-3330
Local: (573) 817-8320 (TDD/TTY available upon request)
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Montana Montana State Health Insurance Assistance Program (SHIP) Toll Free: (800) 551-3191
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Nebraska Nebraska Senior Health Insurance Information Program (SHIIP) Toll Free: (800) 234-7119
Local: (402) 471-2841
Toll Free TTY: (800) 833-7352
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Nevada State Health Insurance Assistance Program (SHIP) Toll Free: (800) 307-4444
Local: (702) 486-3478
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New Hampshire NH SHIP - ServiceLink Aging and Disability Resource Center Toll Free: (866) 634-9412 (For TTY, call 711 8666349412)
Toll Free TTY: (800) 735-2964
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New Jersey State Health Insurance Assistance Program (SHIP) Toll Free: (800) 792-8820
Local: (877) 222-3737
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New Mexico Benefits Counseling Program Toll Free: (800) 432-2080
Local: (505) 476-4846
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New York Health Insurance Information Counseling and Assistance Program (HIICAP) Toll Free: (800) 701-0501
Local: (800) 342-9871
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North Carolina Seniors’ Health Insurance Information Program (SHIIP) Toll Free: (800) 443-9354 (TTY 711)
Local: (919) 807-6900
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North Dakota Senior Health Insurance Counseling (SHIC) Toll Free: (800) 247-0560
Local: (701) 328-2440
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Ohio Ohio Senior Health Insurance Information Program (OSHIIP) Toll Free: (800) 686-1578
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Oklahoma Oklahoma Medicare Assistance Program (MAP) Toll Free: (800) 763-2828
Local: (405) 521-6628
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Oregon Senior Health Insurance Benefits Assistance (SHIBA) Toll Free: (800) 722-4134
Local: (503) 947-7979
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Pennsylvania APPRISE Toll Free: (800) 783-7067
Local: (717) 783-1550
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Puerto Rico State Health Insurance Assistance Program (SHIP) Toll Free: (877) 725-4300 (San Juan (Ponce 1-877-981-7735, Mayagüez 1-800-981-0056))
Local: (787) 721-6121 (8009817735 south of island 8009810056 west of island)
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Rhode Island Senior Health Insurance Program (SHIP) Local: (401) 462-0510 (4014623000 General info)
TTY: (401) 462-0740
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South Carolina (I-CARE) Insurance Counseling Assistance and Referrals for Elders Toll Free: (800) 868-9095
Local: (803) 734-9900
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South Dakota Senior Health Information & Insurance Education (SHIINE) Toll Free: (800) 536-8197
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Tennessee Tennessee Commisssion on Aging & Disability -TN SHIP Toll Free: (877) 801-0044
Local: (615) 741-2056
TTY: (615) 532-3893
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Texas Texas Department of Aging and Disability Services (HICAP) Toll Free: (800) 252-9240
Local: (512) 438-3011
Toll Free TTY: (800) 735-2989
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Utah Senior Health Insurance Information Program (SHIP) Toll Free: (800) 541-7735
Local: (801) 538-3910
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Vermont State Health Insurance Assistance Program (SHIP) Toll Free: (800) 642-5119
Local: (802) 748-5182
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Virgin Islands Virgin Islands State Health Insurance Assistance Program (VISHIP) Local: (340) 772-7368 (340.714.4354 (St. Thomas))
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Virginia Virginia Insurance Counseling and Assistance Program (VICAP) Toll Free: (800) 552-3402
Local: (804) 662-9333 (or 804.662.9334)
Toll Free TTY: (804) 552-3402
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Washington Statewide Health Insurance Benefits Advisors (SHIBA) Toll Free: (800) 562-6900
TTY: (360) 586-0241
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Washington D.C. Health Insurance Counseling Project (HICP) Local: (202) 994-6272
TTY: (202) 994-6656
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West Virginia West Virginia State Health Insurance Assistance Program (WV SHIP) Toll Free: (877) 987-4463
Local: (304) 558-3317
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Wisconsin Wisconsin SHIP (SHIP) Toll Free: (800) 242-1060 (Medigap Part D: 855-677-2783, Disability Drug Benefit: 800-926-4862)
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Wyoming Wyoming State Health Insurance Information Program (WSHIIP) Toll Free: (800) 856-4398
Local: (307) 856-6880
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Organization: SHIP -- State Health Insurance Assistance Program
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Data Last Updated: December 17, 2014

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