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Activities of the Ombudsman
The Office of the Medicare Ombudsman's (OMO) core tasks as mandated by Congress are to receive complaints, grievances, and requests for information from people with Medicare; provide help regarding complaints, grievances, and requests for information and submit an annual report of OMO activities to Congress and the Secretary of Health & Human Services (HHS) that includes the Ombudsman's recommendation for improvement in the administration of the Medicare Program. The following links will help people understand how the Medicare Ombudsman is working to ensure people with Medicare get the information and help they need to understand their Medicare options, and to apply their rights and protections.
How the Medicare Beneficiary Ombudsman Works for You
Medicare Modernization Act 2003 - Section 923 As part of the MMA Act of 2003, Section 923, Congress mandated the creation of the Medicare Beneficiary Ombudsman position to ensure that people with Medicare get the information and help they need to understand their Medicare options and to apply their rights to protections. To view Section 923 and the MMA Act in its entirety, please click here (You will need Adobe Acrobat Reader to view this document)
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Page Last Updated: November 1, 2009
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